iQ Music & Computer Solutions Ltd

Terms and Conditions

Description of Goods and Services

iQ Music and Computer Solutions Ltd (referred to as ‘iQ’) trade in consumer electrical products and computer support services. As an Apple Premium Reseller and Authorised Service Provider, iQ Jersey and iQ Guernsey can officially sell and service products made by Apple Inc. As a retail outlet iQ sells a range of products in computing, music systems, audio visual production alongside accessories made by a range of manufacturers including but not exclusive to: Apple, Beats, Belkin, Bose, Canon, Cygnett, Go Pro, Griffin, G-Technology, Sonos, STM.

Company Pricing

Jersey prices are inclusive of the Bailiwicks’s local Goods and Services Tax (GST) at 5% rate.

All receipts and invoices are printed with the value of the GST paid/to be paid per item. iQ Music and Computer Solutions Ltd are not part of the GST visitor refund scheme.

The islands of Jersey and Guernsey form part of the Crown dependencies. As independent jurisdictions outside of the United Kingdom and the European Union, the islands are not subjected to the same tax regulations or laws. iQ is not responsible for any additional requirements or charges to items sent outside of the Channel Islands. Before visiting the islands, please make sure you are aware of any potential requirements or charges on making a declaration on the goods you are importing upon your arrival at your final destination.

Occasionally, we may offer products and services at reduced, ex-demo or promotional prices. Any such offers will be applied to selected products and be subject to availability. Please speak to a member of staff at your local iQ store for details regarding these purchases.

Website Pricing

Prices displayed on our website are representative of those found in our iQ Jersey and iQ Guernsey stores. Some pages are manually updated, may experience a delay when prices are adjusted, or may be showing cached data at the time of viewing. The prices displayed in our stores at the time of sale are considered to be correct in the event that there are discrepancies between this website and physically-labelled goods.

Returns Policy

We are happy to refund or exchange any unwanted items within 14 days of purchase, as long as they are accompanied by the original receipt, are still sealed in the original packaging and are undamaged. In other words, items must be in the condition they were in at the time of sale. To avoid any potential issues, please see our staff if you need to double-check that you have the correct product before opening it.

Gift cards (or vouchers) are non-refundable. See gift card terms and conditions for more information.

Headphones, when opened, cannot be accepted for refund under any circumstances unless they are found to have a fault.

Sale items are reduced to clear and cannot be returned.

Faulty and Defective Items

Any item that is confirmed by iQ to have a hardware fault or unacceptable manufacturing flaw within 14 days of purchase (not the date the item is opened) may be eligible for a stock replacement. Any hardware fault found outside of this time period will be covered under the manufacturer’s warranty.

Some items may need to be booked in for inspection by our technicians in order to confirm a fault or flaw. Should this be necessary, we will endeavour to complete our checks as quickly as possible.

Errors and Omissions

Whilst we take every precaution to ensure that advice, specifications and pricing are correct on digital and printed materials, or by word of mouth, iQ cannot be held responsible for errors and omissions.

Deliveries Policy

iQ Jersey and iQ Guernsey both offer delivery/collection services for items situated within their respective islands.

All arranged deliveries and collections will be performed by iQ staff members. Payment for new items must be made before a delivery is due to take place. Payment for the delivery or collection can be made beforehand or on-site through a virtual terminal.

Arranging a delivery or collection is subject to availability. Please contact your local iQ store for the current cost of this service and the availability to schedule an appointment.

Any purchased item(s) to be delivered will be accompanied by a Delivery Note which will need to be signed upon arrival. Before completing the booking for the delivery, iQ will request the name of the person who will be able to sign this document (the customer or a person chosen to sign on their behalf) and that they be present with Photo ID upon arrival to receive the item(s).

From time to time, factors outside of iQ’s control will affect our ability to perform this service. For example, adverse weather conditions or special events (such as Battle of Flowers) may result in road closures and unforeseen diversions. Such circumstances may necessitate cancellation or rearrangement of appointments.

Transaction Currencies

iQ only sells goods and services in British Pound Sterling (GBP).

If the debit or credit card you wish to pay with is in another currency other than British Pound Sterling, your credit card company/bank may charge administration and exchange rate fees. iQ is not responsible nor liable for any additional cost involved.

Accepted Payment Options:

visa-curved-128px visa-electron-curved-128px mastercard-curved-128px maestro-curved-128px JCB-128px discover-curved-128px american-express-curved-128px applepay-128px

Cash (British Pound Sterling only)

Via WorldPay:
Debit or Credit Card

 

Company Details

Trading name: iQ Music and Computer Solutions LTD.

Registered company number with the JFSC: 93460

Registered to trade in Bailiwick of Jersey and Bailiwick of Guernsey.

 

Head Office Address:

10-14 Beresford Street, St. Helier, Jersey, Channel Islands, JE2 4WN

 

Customer Service Contact Details

 

iQ Jersey

Sales – Customer contact number: 01534 769320

Contact email address: shop@iQJersey.com

Store location: iQ, 10-14 Beresford Street, St. Helier, Jersey, Channel Islands, JE2 4WN

 

iQ Guernsey

Sales – Customer contact number: 01481 712111

Contact email address: shop@iQGuernsey.com

Store location: iQ, 50 High Street, St. Peter Port, Guernsey, Channel Islands, GY1 2JU

 

iQ mini

Sales – Customer contact number: 01534 769320

Contact email address: shop@iQmini.co.uk

Store location: iQ mini, 26 Halkett Street, St. Helier, Jersey, Channel Islands, JE2 4WJ

This page was last updated on 10/10/17 at 15:12 for the purpose of:

  • Condensed and reworded some paragraphs for better readability.
  • Added more clarification about website pricing and how it relates to in-store prices.