iQ Music & Computer Solutions LTD.

Terms and Conditions

Description of Goods and Services

iQ Music and Computer Solutions LTD (iQ) trade in consumer electrical products and computer support services.

As an Apple Premium Reseller and Authorised Premium Service Provider, iQ Jersey and iQ Guernsey can officially sell and service products made by Apple Inc.

As a retail outlet iQ sells a range of products in computing, music systems, audio visual production alongside accessories made by a range of manufacturers including but not exclusive to:

Apple, Beats, Belkin, Bose, Canon, Cygnett, Go Pro, Griffin, G-Technology, Sonos, STM.


Website Pricing

Prices displayed on our website are for iQ Jersey and Guernsey only.


Company Pricing

Jersey prices are inclusive of the Bailiwicks’s local Goods and Services Tax (GST) at 5% rate.

All receipts and invoices are printed with the value of the GST paid/to be paid per item. iQ Music and Computer Solutions LTD are not part of the GST visitor refund scheme.

The islands of Jersey and Guernsey form part of the Crown dependencies. As independent jurisdictions outside of the United Kingdom and the European Union, the islands are not subjected to the same tax regulations or laws. iQ is not responsible for any additional requirements or charges to items sent outside of the Channel Islands. Before visiting the islands, please make sure you are aware of any potential requirements or charges on making a declaration on the goods you are importing upon your arrival at your final destination.

Occasionally, we may offer products and services at reduced, ex-demo or promotional prices. Any such offers will be applied to selected products and be subject to availability. Please speak to a member of staff at your local iQ store for details regarding these purchases.


Returns Policy

We are happy to refund or exchange any unwanted items within 14 days of purchase as long as they are accompanied by the original receipt, still sealed and un-used in their original packaging.

Vouchers are non-refundable. For full terms & conditions regarding our iQ vouchers please visit –

Items without the correct packaging will not be accepted for refund or exchange. (Please ask our staff any questions you may have to ensure that you have the correct product before opening its packaging)

Headphones once opened cannot be accepted for refund under any circumstances unless they are found to have a fault.

Discount & Sale Items are reduced to clear and cannot be returned.

Any item that is confirmed by iQ to have a hardware fault within 14 days of purchase (not the date the item is opened) may be eligible for a stock replacement. Any hardware fault found outside of this time period will be covered under the manufacturers warranty.


Whilst we take every precaution to ensure that advice, specifications and pricing is correct on printed matter or verbally iQ cannot be held responsible for errors and omissions.


Delivery Policy

iQ Jersey and iQ Guernsey both offer delivery/collection services.

iQ can only provide delivery and collection services for items on the islands of Jersey and Guernsey.

All arranged deliveries and collections will be performed by iQ. Payment for new items must be made before a delivery is due to take place. Payment for the delivery or collection can be made beforehand or on site through a virtual terminal.

Arranging a delivery or collection is subject to availability. Please contact your local iQ store for the current cost of this service and the availability to schedule an appointment.

Any purchased item(s) to be delivered will be accompanied by a Delivery Note which will need to be signed upon arrival. Before completing the booking for the delivery, iQ will request the name of the person who will be able to sign this document (the customer or a person chosen to sign on their behalf) and that they be present with Photo ID upon arrival to receive the item(s).


Delivery Limitations

From time to time, things outside of iQ’s control will affect our ability to perform this service. Weather conditions such as snow, floods or other adverse condition or special events, such as Battle of Flowers which result in road closures and unforeseen diversions. Due to these reasons, iQ may have to cancel or rearrange appointments to work around these conditions.


Transaction Currencies

iQ only sells goods and services in British Pound Sterling (GBP).

If the debit or credit card you wish to pay with is in another currency other than British Pound Sterling, your credit card company/bank may charge administration and exchange rate fees. iQ is not responsible nor liable for any additional cost involved.

Accepted Payment Options

visa-curved-128px visa-electron-curved-128px mastercard-curved-128px maestro-curved-128px JCB-128px discover-curved-128px american-express-curved-128px applepay-128px


iQ accepts the following methods of payment in store:

Cash (Great British Pound only)

Card (debit or credit card)


iQ accepts the following methods of payment online via WorldPay:

Card (debit or credit card)


Company Details

Trading name: iQ Music and Computer Solutions LTD.

Registered company number with the JFSC: 93460

Registered to trade in Bailiwick of Jersey and Bailiwick of Guernsey.


Head Office Address

10-14 Beresford Street, St. Helier, Jersey, Channel Islands, JE2 4WN


Customer Service Contact Details


iQ Jersey

Sales – Customer contact number: 01534 769320

Contact email address:

Store location: iQ, 10-14 Beresford Street, St. Helier, Jersey, Channel Islands, JE2 4WN


iQ Guernsey

Sales – Customer contact number: 01481 712111

Contact email address:

Store location: iQ, 50 High Street, St. Peter Port, Guernsey, Channel Islands, GY1 2JU


iQ mini

Sales – Customer contact number: 01534 769320

Contact email address:

Store location: iQ mini, 26 Halkett Street, St. Helier, Jersey, Channel Islands, JE2 4WJ