Book an Appointment at iQ Jersey

Book in a Repair

Having some trouble with your Apple device, accessory or Beats product? You can book it in for repair at our Apple Authorised  Service Centre.

To book an appointment, follow the steps below:

  1. Click ‘Proceed with Booking’.
  2. Select your device from the list of products.
  3. Choose preferred date and time for your appointment.
  4. Please fill in your contact details and describe the problem in the ‘Suspected Issue’ field.
  5. Check your inbox for email confirmation.

Appointments are scheduled by time slots, therefore any late arrivals will not be guaranteed their appointment. iQ endeavour to carry out appointments in a timely manner.

Same-day iPhone Screen Replacements

iQ offer iPhone Display Replacements as the only Apple Authorised Service Provider in the Channel Islands and all repairs are carried out by Apple Certified Technicians. Same-day iPhone display replacements are performed on-site to a high level of precision and calibration that cannot be found anywhere else in the Channel Islands.

Simply bring your damaged iPhone to us before 3pm and we’ll have your iPhone back to you later that day, working exactly the way it should**.

*iPhone SE, iPhone 6 & iPhone 6 Plus are unavailable for same-day screen replacement. Standard repair timeframes apply, which you will be informed of at your repair appointment

** Subject to availability.

Home Callouts

Choose a home callout for on-site assistance with account set-ups, troubleshooting, and general enquires about your Apple products. You may be contacted by our staff prior to the appointment to discuss details.

Please note that hardware service, systems upgrades/reinstalls and data transfers cannot be carried out during a home callout. We offer a collection and delivery service so these procedures can take place at our service centre in St Helier.

Prepare Your Device

If you are booking in your device for service (e.g. software reinstallation, repair or replacement), it is important to make some preparations.

Online booking is for iQ Jersey only. To get help in Guernsey, please contact us or visit our store.