Support at iQ Jersey

Having some trouble with your Apple device, accessory or Beats product? You can book it in for repair at our Apple Authorised Service Centre.

We’ll aim to have a diagnosis of the problem on the same day, along with proposed next steps and/or solution.

Please Note: Repairs are by appointment only.

If you would prefer for us to come to you, we offer home callouts at competitive rates. Please note that hardware support cannot be offered on-site must be carried out at our service centre.

  • 30-minute home callout – £45
  • 60-minute home callout – £75
  • Collection/delivery – £15 each way

To seek service and support in Guernsey, please visit our shop or contact us. Please note that hardware support will be carried out at our service centre on a first come first served basis.

50 High Street
St Peter Port
Guernsey
GY1 2JU

Monday to Saturday: 09:00 till 17:30
Sundays: Closed
Bank Holidays: Typically 10:00 till 16:00 (no Support)

iPhone Display Replacements

iQ offer iPhone Display Replacements as the only Apple Authorised Service Provider in the Channel Islands and all repairs are carried out by Apple Certified Technicians. Same-day iPhone display replacements are performed on-site to a high level of precision and calibration that cannot be found anywhere else in the Channel Islands. 

Simply bring your damaged iPhone to us before 3pm and we’ll have your iPhone back to you later that day, working exactly the way it should**.

*iPhone SE, iPhone 6 & iPhone 6 Plus are unavailable for same-day screen replacement. Standard repair timeframes apply, which you will be informed of at your repair appointment

** Subject to availability.

See below for Out of Warranty iPhone Display Replacement prices.

 

iPhone Model Jersey Guernsey
iPhone 6* £140.00 £135.00
iPhone 6 Plus* £155.00 £150.00
iPhone SE* £140.00 £135.00
iPhone 6s £160.00 £155.00
iPhone 6s Plus £170.00 £165.00
iPhone 7 £160.00 £155.00
iPhone 7 Plus £170.00 £165.00
iPhone 8 £160.00 £155.00
iPhone 8 Plus £170.00 £165.00
iPhone X £290.00 £275.00
iPhone XR £200.00 £190.00
iPhone XS £290.00 £275.00
iPhone XS Max £330.00 £315.00

*iPhone SE, iPhone 6 & iPhone 6 Plus are unavailable for same-day screen replacement. Standard repair timeframes apply, which you will be informed of at your repair appointment.

About Hardware and Software Service

iQ is the only Apple Authorised Service Provider in the Channel Islands. That means we’re able to perform official hardware and software service for your Apple devices under their Apple Limited Warranty or AppleCare Protection Plan. We’re also able to perform out-of-warranty service using official parts and replacement devices, all supplied directly by Apple.

Inspection Fees:
If your device is covered by the Apple Limited Warranty or AppleCare Protection Plan, there will be no inspection fee to pay. If your device is out-of-warranty (including significant damage whilst in the warranty period), there will be a minimum of a £35 inspection fee to pay.

Further Out-Of-Warranty Service:
After completion of inspection, we will contact you if there are any additional costs to pay. Most additional parts and service require payment before we can proceed. If you’d like to go ahead and need to complete a further payment, we can email you a link to pay online or you can visit our store again to pay in-person.

For more information or for an estimated repair cost, please contact us. Please provide your device serial number and/or unique model name (e.g. ‘MacBook Pro (15-inch, Mid 2015)’) to help us get an accurate price for you*.

*Prices provided before an inspection is carried out are considered estimates and may be subject to change.

Prepare Your Device

If you are booking in your device for service (e.g. software reinstallation, repair or replacement), it is important to make some preparations.

Opening Hours

Monday to Saturday: 09:00 till 17:30
Sundays: Closed
Bank Holidays: Typically 10:00 till 16:00 (no Support)

iQ Jersey

01534 769320
10-14 Beresford Street, St Helier,
Jersey, JE2 4WN
support@iqjersey.com

iQ Guernsey

01481 712111
50 High Street, St Peter Port,
Guernsey, GY1 2JU
support@iqguernsey.com