Support at iQ Jersey

Having some trouble with your Apple device? You can book a free 15-minute appointment* at our Support Bar to get help with your issue. You’ll be one-on-one with a member of our Support team in a comfortable and quiet environment. We’ll aim to solve your problem within this session, or we can help you book in your device for further service if necessary.

*This free session is for basic troubleshooting of devices, software and services by Apple only. It cannot be used for device set-ups or customer training.

We can help you learn to use your Apple device and get the most from the Apple ecosystem. Our in-store training covers everything from basic use to the intricacies of your device’s pre-installed apps.

  • 30-minute lesson – £30
  • 60-minute lesson – £60

In-store training only available at iQ Jersey.

If you would prefer for us to come to you, we offer home callouts at competitive rates. Please note that hardware support cannot be offered on-site must be carried out at our service centre.

  • 30-minute home callout – £45
  • 60-minute home callout – £75
  • Collection/delivery – £15 each way

To seek service and support in Guernsey, please visit our shop or contact us. If you would prefer for us to come to you, we offer home callouts at competitive rates. Please note that hardware support cannot be offered on-site must be carried out at our service centre.

  • 30-minute home callout – £45
  • 60-minute home callout – £75
  • Collection/delivery – £15 each way

50 High Street
St Peter Port
Guernsey
GY1 2JU

Monday to Saturday: 09:00 till 17:30
Sundays: Closed
Bank Holidays: Typically 10:00 till 16:00 (no Support)

About Hardware and Software Service

iQ is the only Apple Authorised Service Provider in the Channel Islands. That means we’re able to perform official hardware and software service for your Apple devices under their Apple Limited Warranty or AppleCare Protection Plan. We’re also able to perform out-of-warranty service using official parts and replacement devices, all supplied directly by Apple.

Inspection Fees:
If your device is covered by the Apple Limited Warranty or AppleCare Protection Plan, there will be no inspection fee to pay. If your device is out-of-warranty (including significant damage whilst in the warranty period), there will be a minimum of a £35 inspection fee to pay.

Further Out-Of-Warranty Service:
After completion of inspection, we will contact you if there are any additional costs to pay. Most additional parts and service require payment before we can proceed. If you’d like to go ahead and need to complete a further payment, we can email you a link to pay online or you can visit our store again to pay in-person.

For more information or for an estimated repair cost, please contact us. Please provide your device serial number and/or unique model name (e.g. ‘MacBook Pro (15-inch, Mid 2015)’) to help us get an accurate price for you*.

*Prices provided before an inspection is carried out are considered estimates and may be subject to change.

Prepare Your Device

If you are booking in your device for service (e.g. software reinstallation, repair or replacement), it is important to make some preparations.

iPhone Display Replacements

Official iPhone display repairs are currently available via Mail-In service. Display replacements are performed directly by Apple to high level of precision and calibration that cannot be found anywhere else. You can take your iPhone to us, pay the appropriate fee* and we’ll handle the rest.

Please note that it typically takes about two weeks for this service to be completed (inspection times may vary depending on how busy we are). Eligibility is dependent on the condition of your device.

Model Jersey (inc. GST) Guernsey
iPhone 5 £145 £140
iPhone 5c £145 £140
iPhone 5s £145 £140
iPhone 6 £145 £140
iPhone 6 Plus £160 £155
iPhone 6s £165 £155
iPhone 6s Plus £180 £175
iPhone SE £145 £140
iPhone 7 £165 £155
iPhone 7 Plus £180 £175
iPhone 8 £165 £155
iPhone 8 Plus £180 £175
iPhone X £295 £280

*Prices listed here are the final total (including £35 inspection and shipping fee).

Opening Hours

Monday to Saturday: 09:00 till 17:30
Sundays: Closed
Bank Holidays: Typically 10:00 till 16:00 (no Support)

iQ Jersey

01534 769320
10-14 Beresford Street, St Helier,
Jersey, JE2 4WN
support@iqjersey.com

iQ Guernsey

01481 712111
50 High Street, St Peter Port,
Guernsey, GY1 2JU
support@iqguernsey.com